Patricia M Gagné – Directrice générale du Regroupement provincial des comités des usagers

December 01, 2019
“Alone, I go faster. Together, we go further.” – African proverb

Wow! What wonderful discoveries I made, and what beautiful people I met during the Congress last October where I introduced myself to you for the first time. I listened, observed, analysed and understood. And this is only the beginning… I left the Congress more nourished, enriched and enthusiastic: I feel at the right place.

I often say that my role, regardless of the office I hold in my professional life, is one of a facilitator. I am at the service of an organization so as to facilitate the achievement of its mission and objectives. In this sense, I am at your service and I will utilize my knowledge and skills so that the RPCU may continue its positive impact.

My vision includes the following facts:

  • The Regroupement has all the resources needed to accomplish its mission;
  • The committees are well supported;
  • We have the visibility within the public space in order to play our role as key player in the improvement of the quality and safety of care.

I am constantly concerned with:

  • Offering quality services that address the needs of the committees in a fair and equitable manner;
  • Contributing to a harmonious and fulfilling workplace environment;
  • Consulting while respecting everyone’s mandates;
  • Working in collaboration and partnership with others;
  • Being a facilitator for all stakholders.

Lastly, I am pleased that the three ministers who gave a speech during the Congress recognized the essential role of the Users and In-patients’ committees.

I wish you a happy Holiday season and please accept my best wishes for 2020!

I look forward to speaking with you!

Director General
Patricia M Gagné

Claude Ménard – Président du Regroupement provincial des comités des usagers

December 01, 2019
The pursuit

According to the dictionaries, the term ‘pursuit’ means the action of pursuing, searching and preserving.

This is the challenge we had for the year 2018-2019. At the annual general meeting held in Rivière-du-Loup last October, the status reported reflected the efforts made to achieve the objectives set the previous year.

These efforts required some reorganization and adjustment of the service offer. This was made possible thanks to the invaluable support of the existing staff and members of the RPCU who supported us throughout the process. I can assure you that we are on the right track: Our pursuit is progressing.

I’m drawing your attention on the new Director General’s message (see above). The pursuit of each step and the research carried out enabled us to choose Mrs. Patricia M Gagné as the ideal candidate. We are very happy with our choice, and are assuring her of all the necessary support for her upcoming challenges.

In addition to the pursuit of many files, special attention will be given to the RPCU Governance file. After many years, we need to review our governance and by-laws. The Governance and Strategies committee is presently working on this and a follow-up will be sent to you.

I would like to take this opportunity to thank Mr. Marc Rochefort who has accompanied us in his role as Acting Executive Director for the past 18 months as well as Mrs. Claire Jolicoeur who is retiring after 10 years of loyal service to the RPCU as secretary. Thank you both. You have always been able to guarantee the pursuit of quality in the service offer to members.

The Holiday season is already upon us. In these times of celebration, we should not forget our users and in-patients who are in a vulnerable situation.

On behalf of myself as well as the members of the Board of Directors, I wish you happy family gatherings with your loved ones. May the year 2020 bring you everything you are hoping for: Health, peace, happiness and the pursuit of your expectations…

Claude Ménard

Past Press Releases

August 21, 2017
Ambitious citizen assessment of the quality of services at the Montréal West Island IUHSSC

January 24, 2017
Federal funding for health care: RPCU asks for Quebec’s public support by taking part in the #trudeauourmoneyback campaign

January 17, 2017
Bill against abuse: Bill 115 does not respond to the promise made to fight abuse

August 30, 2016
Users Rights Day: Montreal’s new users’ committees reach out

July 5, 2016
End-of-life care at MUHC: users call for immediate action by management

April 14, 2016
Doctor-assisted dying: Quebec consensus needs rebuilding

April 24, 2015
New Glen site of the MUHC: the RPCU invites users to get informed

September 30, 2013
Health and Social Services Network Users’ Rights Week: 44% of Quebecers say they are willing to pay more for Health and Homecare services

September 5, 2013
Charter of Quebec Values: RPCU fears for rights of health and social services network users

June 12, 2016
Death with dignity: making tough decisions more humane

April 19, 2013
Class action against the CHSLD Saint-Charles-Borromée: The RPCU is satisfied with the outcome of the class action against the CHSLD Saint-Charles-Borromée

December 20, 2012
Deficit at the MUHC: Governance at issue, according to the RPCU

March 20, 2012
Quebec Government 2012 Budget: RPCU applauds investment in home care

March 5, 2012
Crisis in nursing homes: A simple solution: Existing Users’ and In-patients’ Committees

December 6, 2011
Provincial registry of incidents and accidents: The RPCU intends to keep a close eye on the situation

September 6, 2011
RPCU believes 18-foot-long lease form for elderly living in private residences is unreasonable

June 6, 2011
Pavillon Marquette and elderly residents in intermediate resources – RPCU deplores a situation that could happen again

March 15, 2011
The Regroupement provincial des comités des usagers (RPCU) calls for protection for seniors living in private residences

October 21, 2010
88% of Quebecers believe that user/patient committees must represent the needs of the users