Users’ Rights Week 2020 Edition
The 2020 Edition of the Users’ Rights’ Week was held from September 21 to September 27, 2020.
This year’s theme is The right to be accompanied, assisted and to be represented. Every user is entitled to be accompanied or assisted by a person during appointments or when receiving treatments, if the situation permits it. The person accompanying does not dictate the required services or treatments. He or she is there to be of support to the user, namely by assisting them in obtaining clear and comprehensive information. It is also a right to be represented by a person of one’s choice when one is incapable or unfit.
2020 promotional material
For the 2020 edition of the Users’ Rights’ Week, RPCU offers a poster available in English and in French. Posters: $1.50 each. Taxes included. Shipping costs not included.
Word form | PDF form
How can you participate?
Note: The organization of activities and the setting up of initiatives within the framework of the 2020 edition of Users’ Rights Week must take into account the context of the Covid-19 pandemic and respect for health recommendations for everyone and those relating to gatherings as formulated by the Government of Quebec and which will be in effect at the time of these activities.
The Health and Social Services Network Users’ Rights Week is being held during the last week of September. This may not be convenient for everyone who would be called upon to participate, so it’s important to remember that activities can be organised at any time during the year. What’s important is to participate! The promotional materials for Users’ Rights Week are available at all times.
- Users can get information on their rights and get involved in a committee.
- Staff of the health and social services network can provide updates on its practices regarding users’ rights and obtain information about the Users’ or In-Patients’ committees within their facility.
- Health institutions can present the accomplishments of institutions and facilities with regards to the needs of users.
- Professional associations can raise awareness about their links with Users’ committees
- Community groups can raise awareness on users’ rights in their community and on the work accomplished by Users’ and In-patients’ committees.
- The Ministry of Health and Social Services can provide updates on improvements to the quality of health care and social services.
- Quality and Complaints Commissioners can get information on Users’ and In-patients’ committees.
For Users and In-patients’ committees:
- Inform the public about their role by organizing Open House days within their facility;
- Distribute promotional material to the users;
- Organize the General Meeting during this Open House week and invite the users;
- Organize a public lecture;
- Meet with management and staff of the facility to raise awareness on the rights of users;
- Participate in activities with the Complaint and Quality of Services Commissioner, the institution’s foundation or network of volunteers to raise awareness on the Users’ committee and its mandate;
- Suggest a training session or conference be given to committees’ members by the Regroupement provincial des comités des usagers (RPCU);
- Set up new initiatives;
- Take the opportunity to recruit new members;
- Raise awareness of users’ rights through local media;
- Issue a press release about the Users’ Rights’ Week.
About the Users’ Rights’ Week
The Users’ Rights’ Week (Semaine des droits des usagers du réseau de la santé et des services sociaux) is organised each year by the RPCU together with the Users and In-patients’ committees. It aims at informing users of their rights and highlighting the work carried out within Quebec’s health and social services institutions. Vigi Santé Group Ltd. was the initiator of the Users’ Rights Week in 2007.
At the request of the Users and In-patients’ committees who are members of the RPCU, Users’ Rights’ Week will be moved to November starting in 2021.
- Week 2020: September 21-27, 2020
- Week 2021: November 9 to 15, 2021