Why contact your committee?

Users may contact the users committee of their facility or the in-patients committee of the residential centre in which they reside at any time.

If you feel that the services you have received have been inadequate, that your rights have been violated, or if you simply want to get information, you may contact the users or in-patients committee. You can do so on your own behalf or on behalf of a family member. Recourse to the users or in-patients committee is both confidential and free of charge.

• Get information on your rights as a user
• Get information on your responsibilities as a user
• Get information on possible solutions
• Share your observations with the person in charge of a service or the person responsible for the quality of care and services
• Share your suggestions and comments on the quality of the services
• Express your dissatisfaction with the care or services received
• File a complaint with the service quality and complaints commissioner
• Be supported in your complaints process
• Inform management of any problems you experienced at the facility
• Put an end to an unacceptable situation
• Prevent other users from going through a situation similar to the one you experienced
• Inform the committee about a recurring or non-recurring problem at your facility
• Report about a problem, however minor, that is affecting your stay
• Advise that a treating professional has committed an error

You can also contact the users and in-patients committee if you are a victim of, or witness, an act of abuse or violence committed in a facility or by a staff member during a home care service.