Why contact your committee?

Users may contact the users committee of their facility or the in-patients committee of the residential centre in which they reside at any time.

If you feel that the services you have received have been inadequate, that your rights have been violated, or if you simply want to get information, you may contact the users or in-patients committee. You can do so on your own behalf or on behalf of someone close to you. Recourse to the users or in-patients committee is both confidential and free of charge.

• get information on your rights as a user;
• get information on your responsibilities as a user;
• get information on possible recourses;
• share your observations with the person in charge of a service or the person responsible for the quality of care and services;
• share your suggestions and comments on the quality of the services;
• express your dissatisfaction with the care or services received;
• file a complaint with the complaints and service quality commissioner;
• be supported in your complaint process;
• inform management of any problems you experienced at the facility;
• put an end to an unacceptable situation;
• prevent other users from going through a situation similar to the one you experienced;
• inform the users committee about a recurring or non-recurring problem at your facility;
• report a problem, however minor, that is affecting your stay;
• report that the treating professional has committed an error;

You can also contact the users and in-patients committee if you are a victim of, or witness to, an act of abuse or assault committed in a facility or by a staff member while providing home care services.